Thanks for visiting our online hair store. Please allow up to 15 business days for all hair orders. Covid-19 warning : Due to the ongoing worldwide pandemic , orders may experience delays that are beyond our control. We appreciate your business and patience during this time.

Privacy Policy

 

 

Privacy Policy

What information do we collect?

We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form. When ordering or registering on our site, as appropriate, you may be asked to enter your name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways: -To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs) -To process transactions (Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.) -To send periodic emails (The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.)

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we use cookies?

We use Cookies on the site  to retain certain user preference settings. The use of coolies are are optional. If you choose not to use them, your shopping experience will not be affected.

Do we disclose any information to outside parties?

Your personal information is not distributed or shared to outside parties. We do however utilized third parties who are essential in ensuring our websites operate properly. personal information can be released when it is appropriate to comply with the law, or to protect the  right and safety or our company and others.There are instances when  non-personal identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Children Online Privacy Protection Act Compliance

We do not collect any information from anyone under 13 years of age. Our website, products, and services are all directed to people who are at least 13 years old or older.

 

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

 Consent

By using our site, you consent to our online privacy policy.

Changes to our Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently.Changes to our policy can happen at anytime . If and when we do we will be sure to send you an email to notify you of any changes or updates.

 

Returns and Exchanges

According to Federal Laws and Regulations, one can NOT return human hair products that have been used.
We adhere to these strict policies with respect to hair returns and federal law. Please return the item in the original and resalable condition as a necessary health requirement. Products must be exchanged for something of equal or greater value.

What is your refund policy?

 We do not accept returns on hair that has been altered from the original packaging in any way. All hair returns must have the original tags and security seal still attached in original bundles and packaging .We do not accept returns of hair that have been damaged, installed, or worn. Hair that has been altered in any way will NOT be accepted.This is policy has been created and will be adhered due to maintain healthy precautions . REFUNDS ARE NOT OFFERED.If you are unhappy with your purchase for any reason, you can exchange (within three business days) or receive a store credit.  We will not grant any refunds/exchanges on hair that has been altered from the packaged state in any way. All exchange requests must be made within three business days of receipt.We offer one exchange per original order.

Ajuzie Hair  is not responsible for returns that are lost or delayed in the shipping process. WE WILL NOT ACCEPT A RETURN OR EXCHANGE ON SALES/SPECIALS. All SALES ARE FINAL

NO EXCHANGES/STORE CREDIT IF:

 Lace on your closure or Frontal has been cut or manipulated in anyway

The zip tie on your bundles has been cut

If there are signs that the hair has been worn or manipulated in anyway.

Hair must be in its original packaging and form zip ties and security seal attached. There are NO EXCEPTIONS,

 

I want to exchange my Hair, what are the steps?

Once we receive your request for an exchange, we will reply with instructions. You must contact us before sending your return . The exchange for merchandise returned without contacting us cannot be guaranteed.

 

Do I have to pay for the shipping of my return?
Yes,our customers are are responsible for all return shipping costs. 



If you have any questions or concerns feel free to contact us at customercare@ajuziehair.com .